Jollibee has issued a statement regarding the delivery-cheating incident made by one of their customer known as Jay Bee.
The official statement reads:
It has never been Jollibee’s policy to charge the gift certificates issued to customers as goodwill for late delivery against our riders’ salaries.
We also want to remind our customers that Jollibee’s delivery guarantee time ends upon arrival of rider at the lobby of the building, hospital or condominium or gate/guardhouse of subdivision or offices.
Even as we are committed to provide fast and efficient service to our customers through our Jollibee delivery guarantee, the safety and welfare of our riders are of paramount importance to us.
We trust that the public will treat our riders with the same courtesy, honesty and respect that they deserve.
Jay Bee, who claims to be a doctor and a graduate of Ateneo, draws ire on social media for fooling the fast food’s delivery boy to get P200 gift certificate for his orders.
In the statement, Jollibee Philippines PR Director Arline Aveda clarifies that the gift certificates issued to customers as goodwill for late delivery will not be deducted from the rider’s salaries.
While the company urged the public to give courtesy, honesty and respect to their riders, they did not mention any legal actions against Jay Bee, who deactivated his Facebook account after the incident.